Calls today128+12% vs yesterday
Talk time6h 42mavg 3:08 / call
Answer rate91%7 missed
Browser · Windows & macOS desktop app
Run every customer call from one place.
ringNex gives your team everything a call needs — a built-in phone, recording, outbound campaigns, live call monitoring, follow-ups, reporting and internal chat — in a single, easy workspace.
Download the desktop app
See the user guide
Works in the browser · Windows & macOS desktop app included
Incoming call
Sales line · ringing agent
● Recording
Auto-saved · 02:41
ringNex — Workspace
Outbound & inbound calling
Call recording
Outbound campaigns
Live call monitoring
Follow-ups & leads
Reports & exports
Team chat
Why ringNex
One workspace for the whole conversation
From the first ring to the follow-up, every step of a customer call lives in the same place — nothing to switch between, nothing lost.
01
Everything on the call screen
Dial, answer, mute, hold, transfer, add people, take notes and set the next follow-up — without opening another tab.
02
Nothing slips through
Every call is recorded and logged, every promise becomes a dated follow-up, and every customer keeps a running history.
03
Managers stay in the loop
See who's on a call right now, listen in, coach quietly, or step in — and read clean reports whenever you need them.
Features
Everything your calling team needs
Each capability is built in and switched on per person, so everyone gets exactly the tools their job requires — and nothing they don't.
Built-in phone
Make and take calls right in the app — no separate handset or plugin.
- Dial by keypad, or straight from a contact, lead or call record
- Mute, hold with music, and a keypad for menu prompts
- Caller's name shown automatically from your saved contacts
Call recording
Conversations are captured automatically so you always have the full picture.
- Outbound, inbound and campaign calls
- One-click playback from any call record
- Turned on per person by an administrator
Voicemail
Missed calls don't have to mean missed customers.
- Callers can leave a message when no one picks up
- Play messages in the app, with an unread count
- Enabled per role, so it fits how your team works
Call history & outcomes
A complete, searchable record of every call — with the result attached.
- Filter by date, agent, direction or keyword
- Tag each call with an outcome from your own list
- See everyone who was on the call, even after a transfer
Leads & follow-ups
Keep a running relationship with every customer, not just a call log.
- One record per customer that grows with every call
- Notes, tags and attached files in one place
- Dated follow-ups with a reminder for what's due today
Contacts
Your customer directory, ready to dial.
- Multiple phone numbers and addresses per contact
- Call directly from any contact
- Incoming numbers matched to a name, company and title
Outbound campaigns
Work through a list of numbers quickly and consistently.
- Upload a spreadsheet and split it across agents
- Each contact is locked to one agent — no double calls
- Skip, disposition and move on; results roll into reports
Toll-free lines & menus
Give customers a number to call and guide them to the right place.
- Route a toll-free number into a queue of agents
- Build a press-1, press-2 menu — no technical help needed
- Live view of who's waiting and for how long
Live call monitoring
Supervisors can support agents while a call is happening.
- Listen silently for quality checks
- Whisper to coach the agent — the customer can't hear
- Barge in to join and help directly
Teams
Group agents and give supervisors just the right amount of oversight.
- Assign supervisors to the teams they manage
- Limit what each supervisor can see and do, per team
- Keep reporting and monitoring focused
Agents & access
Add people in minutes and control exactly what they can do.
- Each agent gets their own extension automatically
- Assign a direct number for outbound caller ID
- Secure sign-in with optional two-step verification
Roles & permissions
Decide what every role can see and do — down to individual buttons.
- Build your own roles from a large set of permissions
- Menus and call controls adapt to each role automatically
- One active session per person
Phone numbers
Manage the numbers your team calls from and customers call in on.
- Keep an inventory of your numbers in one place
- Assign direct numbers to agents
- Route inbound calls where they should go
Do-not-call list
Stay compliant without slowing agents down.
- Import a list or add numbers by hand
- Calls to listed numbers are blocked automatically
- Give specific roles an override when needed
Reports & analytics
Know how the team is doing, and prove it.
- Agent and team dashboards for the day-to-day
- Agent performance ranked by activity
- Export any report to PDF or Excel
Team chat
Coordinate with colleagues without leaving the app.
- Group channels and one-to-one messages
- Emoji and file sharing
- Desktop alerts for new messages
On the call
Handle the whole call from one screen
Everything an agent needs during a live call is right there — and in the desktop app it can float in its own always-on-top window while they work elsewhere.
- Mute, hold, keypad, transfer and add people
- Bring another agent or an outside number into the call
- A wrap-up screen opens automatically when the call ends
- Set the outcome, the next follow-up, notes and files in seconds
Active callCONNECTED
JDJordan DaleOutbound · 04:1204:12
ARAlex RiveraJoined via transferIn call
＋Add participantAnother agent or a phone numberConference
For supervisors
Support agents while the call is live
See every call in progress across your team and choose how much to step in — quietly, or out loud.
- Listen — monitor silently for quality
- Whisper — coach the agent; the customer hears nothing
- Barge in — join the call to help directly
- Monitoring never shows up in the customer's call record
Live calls2 ACTIVE
SMSam Morgan03:44 · SalesListen
PKPriya Kaur01:12 · SupportWhisper
For managers
Reports you can act on and share
Clear dashboards for the daily view, and detailed reports you can filter, then export.
- Inbound and outbound activity by date and agent
- Agent performance — ranked by who's dialing the most
- Campaign results and toll-free activity
- One click to PDF or Excel
Agent performanceTHIS MONTH
1Sam MorganDialed 412 · Connected 38818h 20m
2Priya KaurDialed 377 · Connected 35115h 02m
3Chris BellDialed 298 · Connected 27011h 47m
Built for every seat
One app, tuned to each role
Agents
A focused calling screen with everything to run the conversation and wrap it up cleanly.
- Dial, answer, transfer, conference
- Notes, outcomes and follow-ups
- Their own call history and voicemail
Supervisors
Live visibility of their team and the tools to help in the moment.
- See who's on a call now
- Listen, whisper or barge in
- Team-scoped history and reports
Administrators
Full control of people, numbers, roles, campaigns and compliance.
- Add agents and assign roles
- Manage numbers and campaigns
- Set permissions and the do-not-call list
0capabilities in one app
0ways to support a live call
2ways to run it — browser or desktop
PDF·XLSexport on every report
Pricing
Plans that scale with your team
Per user, per month. Pick one when you get started — you can change it any time.
Loading plans…
Not sure which fits? Start onboarding and our team will advise.
Desktop app
Get ringNex for your desktop
A dedicated window with a call view that stays on top while you work. Sign in with your workspace, email and password — the same as the browser.
Latest Windows build
Windows 10 / 11 · 64-bit installer
Download for Windows
First run: Windows may show “protected your PC” — click More info → Run anyway.
Latest macOS build
Same app, built for each chip
Apple Silicon Recommended
Intel Recommended
M1 / M2 / M3 / M4 Macs use Apple Silicon. Unsigned build — first run: right-click Ringnex → Open, or System Settings → Privacy & Security → Open Anyway.
Installed apps update themselves. Need a specific version or the release notes? See all releases →
Contact
Talk to the team behind ringNex
ringNex is designed, built and supported by Unisoftwares. Reach out for a demo, a rollout, or a tailored setup.
Delivered in partnership with Unisoftwares
Software. Automation. Growth.
Unisoftwares builds and supports ringNex end to end, and helps teams get it running the way they work.
Partner with Unisoftwares